ONLINE POLICIES

SHIPPING POLICY

All orders are processed within 2-5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer free shipping on order above Rs 700. Deliveries may be delayed due to disruptions caused by COVID-19. We are now delivering to all zones, as per government protocols. Final delivery depends on shipping location.

RETURN & EXCHANGE POLICY

We ask that all returned items be returned in the original condition you received them in. We do NOT accept worn or damaged items. If a worn or damaged item is returned, the return will be refused and sent back to you. If you have any other questions about returns, please feel free to contact us at suno@thekalastudio.in or call us on +91-7499413019. Our courier partners will contact you within 1-2 days after you raise a return request to pick up the order. In case it is beyond the above, please get in touch with us through email on suno@thekalastudio.in or call on +91-7499413019.

CANCELLATION POLICY

In case you wish to cancel an order, that has not yet been shipped, kindly send a request to suno@thekalastudio.in or call our phone number +91-7499413019 For pre-paid order cancellations, before shipping the order will be refunded immediately. However, if a pre-paid order has been shipped, please wait for it to return to our warehouse for the refund to take place.

DAMAGED PRODUCT

Although all are products are packed carefully and checked before packing but still if you receive any damaged product we request you to kindly share the picture of damaged product on our email address i.e, suno@thekalastudio.in or WhatsApp us the image on +91-7499413019